I'm a simple emigrant and I'll tell you about a legal divorce in Germany Part 2

After I wrote a letter about an unauthorized withdrawal that went unanswered and argued with customer support for two hours (or the full Part 1), I realized that the most they were willing to do was refund 60 euros. By the way, one more small joke: at the very end I asked them, as you might expect, that they would also deactivate the account and cancel the subscription, to which they replied that they could not do that, only I could. That is, during our entire conversation with my complaints and indignation they forgot to mention this small detail and, apparently, planned that I would continue living in ignorance, and next year they would bill again. But they picked the wrong target. Without thinking twice, I immediately contacted the European Consumer Centre in Germany and sent them a complaint. There I described the whole situation and attached a couple of screenshots. They replied very quickly, asked for a bit more. In total I sent them: proof of my subscription and my sister's subscription, the booked ticket from which it all started, a screenshot showing that only calls are available (clearly not by accident) and my letter that went unanswered, as well as the confirmation of the 60 euro refund, which they had already managed to refund. Then they took up my case, and they didn’t ask me anything else. And two months later I received a notice that the remaining 60 euros from Opodo had been credited. Then I wrote to them myself and asked whether this was their doing and whether there were any other sanctions against this company. And again they replied instantly that yes, it was their doing. In the end, all my demands were met and now the case can be closed. Additionally, they have already filed a complaint about the company with several authorities. Such a result fully satisfies me, unlike simply reversing the payment. The whole process is completely free and fast, and the organization on Google has a 5-star rating – in Germany that means a lot. So I highly recommend everyone to seek their help! #useful #money